SALES & SUPPORT SPECIALIST (Fairview Office)
We are seeking a highly motivated and customer-focused individual for our Customer Sales & Support department as a Sales & Support Specialist. This person will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communications skills.
Responsibilities include:
- Build sustainable relationships and trust with customers and co-workers through open and interactive communication.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide appropriate solutions and follow up to ensure resolution.
- Manage a large volume of incoming calls.
- Maintain records of customer interactions, process customer accounts and file documents.
- Actively promote product/service features and benefits, quote prices and prepares appropriate forms.
- Process service orders and schedule appointments. Work closely with other Mid Century Departments.
Candidate must have an understanding of MS Office or equivalent, required to have good written and oral communications skills, and able to work independently as well as in a team environment.
Mid Century offers an excellent benefits package including medical, vision, long-time disability, short-term disability, 401k with employer match, paid leave days, sick leave days and holidays.
Salary Range: $19.00 – $21.00 per hour
INSTALLATION TECHNICIAN (Fairview Office)
Mid Century is seeking to hire a full-time Installation Technician. The primary responsibility is for the installation of Mid Century’s fiber facilities.
Responsibilities Include:
- Required to participate in a weekly rotating “on-call” schedule, which includes after hours and weekends.
- Install copper and fiber optic services for business and residential customers.
- Install new services and equipment for subscribers.
- Installs protectors and demarcation devices at subscriber premises in accordance with company standards.
- Job requires employee to raise or lower objects a minimum of 60 lbs from one level to another regularly during the shift.
- Job requires employee to walk on a regular basis and on different types of services.
- Required to have a valid driver’s license.
Applicant needs to be flexible, dependable, be able to take direction and work well with our team. Must be able to work in all types of weather.
Mid Century offers an excellent benefits package including medical, vision, short-term disability, long-term disability, 401K with employer matching, paid leave days, sick leave days, and holidays.
Salary Range: $20.00 – $22.00 per hour
Think we're just a tech company? Watch the short video below to see the different types of jobs we have at Mid Century.
Email resume to jobs@midcentury.com or mail to Human Resources; Mid Century Communications; PO Box 380; Fairview, IL 61432. Equal Opportunity Employer.
Mid Century is an Equal Opportunity Employer and offers an excellent benefits package including medical, vision, long-time disability, 401k with employer match, paid leave days, sick leave days and holidays.